Terms and Conditions

Terms & Conditions



The purchase of goods from SV-official.fr (here after as the Seller) is subject to these terms and conditions.  Please read them before purchasing and using any products from our site.  By accessing the site you agree to the following terms and conditions.  No particular condition may prevail over the general sales terms & conditions without formal and written acceptance from the Seller.

Any contrary conditions put forward by the Purchaser without written acceptation are inapplicable to the Seller regardless of the moment at which they are brought to his attention.
The fact that the Seller does not insist at a given moment on applying any of these conditions must not be interpreted as an invalidation of that or any other of the conditions of sale.
Failure or delay by the Seller in enforcing or partially enforcing any provision of these conditions shall not be construed as a waiver of any of its rights under the conditions, at present or in the future.


Buying nicotine products in France is prohibited by those under the age of eighteen.  SV-official will not sell products that contain nicotine to anyone under the age of eighteen.  SV-official reserves the right to cancel any sale where it is deemed that the product is being purchased by, or being purchased for, someone under the age of eighteen.


For orders to be valid, they must be made on the SV-official.fr website.

The order is considered firm and definitive upon acceptance of the present T&C.

SV-official refuses to sell to minors in their countries, so by accepting these T&C you certify on your honor to be over 18 years.


Purchase order amendment

Any change of orders requested by the Purchaser may be taken into account only if it succeeds in writing prior to shipment of products.

Any changes to an order automatically entail the cancellation of the conditions previously accepted by the Purchaser regarding the price, delivery time, payment and delivery terms.

They can eventually lead the Seller to the full cancellation of the order, without being required to pay any compensation.

If canceled after delivery of the goods, the shipping costs are at the expense of the Purchaser as well as the return postage. 

These costs cannot be reimbursed by the Seller.

The goods are deliverable free of charge.

If changing of goods, favorable to the Purchaser (quality, quantity), the Seller reserves the right to make any changes at any time that he deems appropriate and without obligation to modify the goods previously delivered or current orders.

Shipping to International and addresses in non-EU locations may be subject to local duty and taxes payable by the purchaser on receipt and are not the responsibility of SV-official

Delivery – Risk transfer

Please inspect your shipment immediately upon receipt to ensure it is correct and complete and is not damaged in any way.  The goods travel at the risk of the recipient who has, in case of damage or missing item, to make all necessary findings and confirm reserves by an extrajudicial act or by a registered letter with acknowledgment of receipt to the carrier within 3 days from the reception of the goods.

Sv-offical is not responsible for delays by the carrier.  We are also not responsible for non-delivery if  the delivery address information provided is incorrect.

Once your order has been processed and dispatched you will receive a confirmation email containing your order summary and tracking number if sent by 1st class signed for.


Absence of prejudice to Purchaser or Buyer the right to undertake actions or pursuits against the carrier of the Seller if the delivery is done by Purchaser, complaints about defects or non-compliance

of the delivered items compared to the ordered products or the packing slip must be submitted in writing within 8 days after the delivery of the goods.

It will be up to the Purchaser to provide any justification on the identified defects or anomalies.

Delivery  time

Deliveries shall only be made according to the availability of the goods and in the order of arrival of orders. The seller reserves the right to make either full or partial deliveries.

Delivery times advertised on the website are provided for information only.
In the case of a stock shortage or difficult replenishment, it is possible that the delivery time announced on the website will be exceeded.

Beyond thirty days, the Purchaser can request the cancellation of his order and the full repayment of the amounts already paid.

The delivery time is the time between an order's shipping and its reception.


Returns – Conditions – Consequences

The Purchaser benefit from a 7 day-cooling of period starting the delivery of its order, after that any return must be a formal agreement between the Seller and the Purchaser.

Any goods returned without such agreement shall be at the expense of the Purchaser and would not lead to the establishment of a credit note. In all cases, the shipping and return costs and their risks  are always at the expense of the Purchaser.

If the Purchaser decides to exercise his right of withdrawal, the Seller will refund the sums of the ordered equipment within thirty days from its reception in his premises if the product is returned in its original condition.

The refund will be made by check, bank transfer or PayPal.
This refund will also be a credit note.

After a seven days period any return accepted by the Seller will result in the issuance of a credit note for the benefit of the Purchaser after a qualitative and quantitative verification of the returned goods.

In case of a defect or non-compliance of the delivered goods, the Purchaser will get a free replacement or refund of the goods.


The goods covered by the legal warranty as defined under Article 1641 et seq. of the Civil Code.

Please refer to the "Customer Service" by email to contact@sv-official.fr where you will obtain all information and procedure of equipment return.


Warranty – Liability waiver

Defects and damages caused by failure to observe the safety regulations about the storage precautions specified on the package, are excluded from the warranty. Defects and damages caused by incorrect use, improper maintenance, abnormal use, lack of supervision, bad electrical protection of the devices, by such harmful circumstances to the proper functioning of the devices, or by modification of the item not provided or specified by the Seller are excluded from the warranty.

Similarly, the guarantee shall not apply to apparent vices, which the Purchaser must notify pursuant to the conditions set out in the Article Return – Conditions - Consequences. (email: contact@sv-official.fr)

The guarantee disappears immediately and completely if the goods are used in abnormal conditions.

In case of lack of maintenance, the warranty will be totally or partially lost.

The warranty is only available with the Purchaser and not with thirds to whom the goods could have been offered.

SV-official, in accordance with the law, shall not be liable for direct, indirect or consequential loss or damage arising out of the services or products sold from or referred to on this site under the following circumstances:

• For losses that were not foreseeable to both buyer and seller when the contract was made.

• For losses that were not caused by any breach on the part of SV-official, Smoke Vape Co. Ltd, or their suppliers, for business losses and / or losses to non-consumers


Prices are those in force on the date of order. 
The price of goods shown are in EURO and are exclusive of VAT as this website is for professional and wholesaler.  Prices are subject to change by SV-official without prior notice.  Price amendments will only be made prior to contract.  Duty and taxes will be charged at the current rates at the time of dispatch if the delivery address is in France. 


Any partial payment is received as a deposit.
Payment of goods to be made with the order, unless otherwise stipulated.
No deliveries will be made before reception of amounts due.

Title to goods

The goods shall remain the property of SV-official, Smoke Vape company Ltd until such time as SV-official has received payment in full of all monies due.

Transfer of ownership of the sold item is subject to full payment of the price before delivery by the Purchaser.

Payment is understood to mean the effective receipt of the price, a presentation of a banker's draft or other means of payment that create an obligation to pay, but do not constitute a payment.


All products sold by the SV-official.fr are intended for vapor inhalation reproduction.

The product used for reproducing evaporation is based on Propylene Glycol et Food Grade Glycerin

No scientific study was done on the side effects possibly related to the absorption of this substance, the customer recognizes to use this product on its full responsibility,
SV-official can not be held liable for any health problem of its customers.

Exclusive attribution of competence

Any dispute relating to the interpretation, enforcement or breach of contract will be submitted in case of objection, for any reason whatsoever, to the Courts that the Seller's headquarters depend, i.e., the Court in Paris.

Data protection and Freedom

As per the law on information technology and individual freedom, n° 78-17, the purchaser has a right to access and correct personal data concerning him. This right is exercised by writing to the Seller whose details appear in the "Contact" section of the website.

We do not store credit card details nor do we share customer details with any 3rd parties

Data protection and privacy rights

The information you give us are essential for processing and delivering orders, preparing invoices and warranty contracts, their absence leads to the cancellation of your order.

By signing up on the Site, you agree to provide us sincere and true information about yourself. Communicating false information is contrary to these general terms and the terms of use appearing on the Site.

You have a permanent right to access and rectify all the information about you in accordance with the European texts and national laws in effect (Article 34 of the Law of  6 January 197
8). At any time you can ask SV-official what information it has about you.

ou can request to change the data whenever you think necessary.  If you accepted during your identification on the website, promotional emails (electronic mails) offering new products, destocking offers, exclusives, good deals ... will be sent to you.

You can ask to stop receiving emails from us at any time.
SV-official is the only holder of information about you.

If you accepted when you signed up on the Site,
SV-official can send you information as part of precise and punctual promotional operations.

We inform you, moreover, that cookies record certain information stored in the memory of your hard drive. An alert message asks you in advance if you wish to accept cookies, you can of course refuse.

These cookies do not contain confidential information about you.

No financial data (credit card numbers) are stored by
SV-official. We currently accept payment via PayPal and all major credit and debit cards via the PayPal payment gateway.  Our payment provider PayPal collects your payment information. 

The descriptions and pictures on the website are a guide as to the style and look of our products.  We strive to make them as accurate as possible but cannot be held responsible for minor differences.

This contract between the Purchaser and the seller (SV-official.fr) shall be governed in its entirety by French Law, and all disputes relating to the contract shall be the subject of the jurisdiction of the Courts in Paris to which SV-official, Smoke Vape Company Ltd,  as the seller, and the customer, as the Purchaser, shall submit.


PayPal our payment providers, use advanced encryption and security methods, both proprietary and unique, to ensure that you are protected against security risks.

USA Shipments
SV-official makes no representation concerning the legal rights of anyone to ship or import our devices to any state.  The customer is solely responsible for shipment of the goods, and by placing an order is authorizing SV-official to act on their behalf to engage a carrier to deliver the goods to the destination.  Identification may be required when upon receipt of the goods.
Copyright 2018 SV-official.fr.